Your Questions,
Answered
Everything you need to know about home care services, eligibility, and enrollment — answered clearly and honestly.
Eligibility & Enrollment
Common questions from patients and families getting started with home care.
1. How do I apply for home care services?
We can help you get started. We'll ask a few questions about the patient's health, daily needs, and insurance to determine eligibility and the right type of services.
2. Do I need a doctor's referral to start care?
No. You do not need a doctor's referral to get started. If any notes or documents are needed, we'll let you know and help you through those steps.
3. How quickly can services begin after enrollment?
In many cases, services can begin within a few days. The timeline depends on completing intake, receiving required documentation, and scheduling the assessment.
4. What is the sign-up process?
We collect basic information about the patient's insurance and needs, verify insurance, and help schedule the necessary in-home or virtual assessments.
5. Do you accept Medicare and Medicaid?
Yes, we work with both. We'll check your insurance and walk you through what services you may qualify for.
6. Can I receive home care services only under Medicare?
Yes, but Medicare coverage is limited. We can check what Medicare covers and also explore other options that may be available to help the patient.
7. Do you work with the Holocaust Survivors Program?
Yes. We help check eligibility, guide through the application process, and support you every step of the way.
8. Can you help patients with dementia, Alzheimer's, or those who are bedbound?
Absolutely. We'll guide you through the steps and explore Medicaid programs like NHTD and TBI that help patients stay home safely instead of going to a nursing facility.
9. What is the NHTD program?
A Medicaid program that helps patients stay home safely with personal care and community support services. Patients can receive up to 24/7 hours of care under this program.
10. Can you help with transitioning into the NHTD program?
Yes, we assist with the entire process — eligibility checks, application, and coordinating all services needed for a smooth transition.
Still Have Questions?
Our team is happy to help. Call us or send a message — we speak English, Russian, Spanish, Ukrainian, and more.
